Jose did a great job of installation and the lights look great. The problem is the control app. It is the worst app I have ever used. Jose explained some basic information, but the app is VERY complicated to use. Lights show different display every day even though I programmed them (or so I thought) for a different display. They sent me a bunch of tutorials, but the menus they show on them are not always the same as on my app. The control box is in the garage and makes a loud whinning noise nonstop 24/7, even when lights are off.
Response from the owner:Thank you for taking the time to share your feedback. We’re glad to hear that Jose did a great job with the installation and that you’re happy with how the lights look!
We’re sorry to hear that you’ve had a frustrating experience with the control app. The app does have a lot of functionality, and can take some time to become familiar with all of the options. We have already scheduled a technician to visit you personally to go through your settings and provide an in-person tutorial to ensure everything is configured exactly the way you want it and help with the learning curve.
The controller box does have an operating fan that can run continuously during hot temperatures, which we experience here in TX. We've already discussed how we can eliminate this for you moving forward.
Our goal is for you to enjoy your lights—not feel like you have to fight with the technology. We appreciate the opportunity to make this right. We're thrilled Jose could help and explain everything clearly.
