
Would you recommend Trimlight DFW?
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Steve Justice
3 days ago
Service is great. Had a light go out. Ryan showed up on time and fixed it. Great company. Highly recommend them!!!
Response from the owner:Thanks for your feedback Steve!
kay somefun
3 days ago
When i had problems connecting it to wifi ( it wasn't easy) I got help. A week ago the lights weren't coming on, Ryan came over and change the electric motor(?), not free. But it's all good now.
Great customer service.
Response from the owner:Kay, thanks for your kind words! We're glad Ryan could help fix the issue and get everything working smoothly again.
Gregory Southworth
1 week ago
Jose was great. He was thorough, professional, and took the time to explain how the system works.
Response from the owner:Gregory, thank you so much for your wonderful words! Jose and our team truly appreciate your feedback and are always here to assist you whenever you need help.
Randy Kubich
2 weeks ago
Excellent work and showed up on-time and
Very polite. The technician explained everything and had our lights working quickly. Thank you!
Response from the owner:Randy, thanks so much for your kind words! Our team is thrilled to hear you’re happy with the service.
Alma Briggs
2 weeks ago
Great experience with this company. From getting a quote, to scheduling and installing, it was seamless. Everyone was super nice and professional.
Response from the owner:Thanks so much for your kind words, Alma! Our team is thrilled you had a smooth and positive experience.
Mykel Mania
2 weeks ago
The employees we have had contact with have been great and very helpful. The reason I give it only 4 stars is it took a few times to get an appointment after requesting online and then calling. When I did call, I didn’t even speak to a real person. The business has an automated bot taking the service request which just feels way less personal. To add to it, I received an email saying someone would reach out to schedule. I never heard anything and the received a text from the person coming out that they would be at my house next day at 2pm. Thankfully my husband and I were off work and it was able to be done, my concern is just the glitches in communication, upon initial service request. I understand businesses get big but to not have a real person to talk to in a moment of frustration, is disheartening. Maybe if I had to escalate up the chain for something, there would be a real customer service person. But as a customer for the last few years who values not feeling like a number, that really does make me feel like a number.
The bulbs also don’t put out as much light as they look on the advertisements probably bc they’re smaller but we still need to purchase outdoor spotlighting to give our house more visibility at night. They’re very fun and cool to change colors and be festive with but we definitely don’t rely on them for outdoor visibility of our home.
Response from the owner:Thank you so much for sharing your experience, Mykel! We truly appreciate your feedback regarding the communication glitches. We take great pride in the service we provide, and while we're a bit disappointed that we didn’t meet your expectations this time, your patience means the world to us! We're committed to ensuring that you receive even better communication in the future, and our team is constantly working to improve.
Pratul Kumar
3 weeks ago
The best company for outdoor lights.
Best customer service, they always show up in record time whenever any problem happens which is rare.
Response from the owner:Pratul, thanks so much! Our team loves helping out quickly and making your outdoor lights shine bright!
Brian Gamache
4 weeks ago
Trimlight offers an extremely high quality product and stands behind their product with first class service. We can’t appreciate enough how they follow thru with post installation service at a reasonable price.
Response from the owner:Thanks so much for your awesome review, Brian! Our team is thrilled you love the product and service.
Matt K.
4 weeks ago
We are very happy with our lights! Jose did a great job with installation. He went above and beyond and stayed late to finish.
Response from the owner:Matt, thanks so much for your kind words! Jose and our team are thrilled you loved the installation and lights!
Ed Chavez
1 month ago
We love our Trimlights and the service that we get.
Response from the owner:Thanks so much for the awesome review, Ed! Our team is thrilled you love your Trimlights and service.
JAMES OGOLA
1 month ago
Best experience. Six years ago when I installed the lights they said they will take care of any problems and when my controller went off after the six years, they came and replaced, no excuses. I’m very happy and I recommend Trimlight to anyone looking to have beautiful lights in their home. Honestly they exceeded my expectations.
Response from the owner:James, thanks so much for your kind words! Our team is thrilled to hear we exceeded your expectations and appreciate your continued trust.
JAC
2 months ago
My mom and I both have Trimlight lights on our houses and we love them! So many options for year round lights! I have never had an issue with our lights until last week. I contacted Trimlight and they responded immediately. My mom’s lights were back online and working within 24 hours. You can’t ask for better service! I would highly recommend Trimlight to anyone interested in year round lighting.
Response from the owner:Jac, thank you so much for your kind words! Our team is thrilled to hear you and your mom love the lights and our quick service.
Alfred Godinez
2 months ago
Great service they ordered the lights and as soon as they came in Jose the installer did a great job and they look great
Response from the owner:Alfred, thanks so much for the awesome review! Jose and our team are thrilled you love the lights and service.
Pete Henz
2 months ago
We experienced an equipment failure which was just a freak occurrence. Man, One call and Ryan squeezed us in their busy schedule. We are back up and running, stunning the neighbors every evening! Thanks Trimlights DFW.
Response from the owner:Thank you for your fantastic feedback! We're so glad to hear that your experience from start to finish was so positive. It's great to know that our team was friendly and helpful throughout the entire process. We're here if you ever need anything, and we appreciate you choosing Trimlight DFW!
P.S: Picture looks amazing.
Lee Nuckolls
2 months ago
Jose did a great job installing our lights. He was very thorough and professional. He was patience while instructing us on how to use the app for our lights and answered all our questions. Our lights look great and we would highly recommend
Trimlight DFW.
Response from the owner:Thanks so much for your kind words! Our team is thrilled Jose could help and that you love your new lights!
Jerry Greenberg
2 months ago
Ryan came over to our house based on us reaching out as we had just purchased a home that has these Trimlights installed. Ryan was very patient and showed us everything about the lights. How to turn them on and off, change colors, set up WiFi all at a very reasonable price. Ryan did an excellent job and we are very satisfied with his service. 5 stars all the way.
Response from the owner:Thanks so much for your kind words! Our team is thrilled Ryan could help you learn your Trimlight system. We appreciate your support and congrats on buying a home with Trimlight already! Enjoy and let us know if you need any further assistance.
DrJanette McMurtrie
2 months ago
This company never fails to impress me! My house electrical system was struck by a lightning strike. It fried many electrical systems and appliances including my Trim Light system. A request for services was submitted and they came out a couple of days later. They knew exactly what was happening and replaced the fried components within ten minutes. I happily paid the $50 service call charge. I’ve had my lights for over five years. Love Trim Light!
Response from the owner:Thanks for sharing Janette! We've loved having you as one of our clients for years now and enjoy you sharing your experience with others!
Dennis Walker
2 months ago
Response from the owner:Thanks so much for the awesome 5-star rating! We really appreciate it Dennis!
La Puerta Spanish Center
2 months ago
I noticed that a few of my lights were malfunctioning, so I filled out the simple form on their website to have a technician come out and take a look. I received a text message from a technician within an hour, 30 minutes later he arrived, and 10 minutes later everything was fixed. Very easy and efficient service.
Response from the owner:Thanks so much for sharing your experience! Our team is thrilled to hear everything was fixed quickly and smoothly.
Michael Capps
2 months ago
Great customer service they help when I have problems and get it fixed quickly. Fantastic investment for your home.
Response from the owner:Thank you so much for the awesome review! Our team is always here to help and make things right quickly.
J P Jacob
3 months ago
Great service and even worked with us on what time they could swing by and help resolve the matter. Lightening fried the board. 😢 They fixed it and all is well.
Response from the owner:Thanks so much for the awesome rating!
Billy Vaughn
3 months ago
We couldn’t be happier with our Trimlight system. The product looks fantastic, performs exactly as promised, and has completely transformed the appearance of our home. What really stood out was the responsiveness and professionalism of the support team. Any questions we had were answered quickly, and they went above and beyond to ensure everything was working perfectly. Great product, outstanding customer service, and a company that truly stands behind what they sell. Highly recommended!
Response from the owner:Thank you so much for your kind words! Our team is thrilled to hear you love your Trimlight system and our support.
David F. Pepper
3 months ago
Great customer care after an electrical storm knocked out our system.
Response from the owner:We appreciate the review David!
Jolynn Kuser
3 months ago
Ryan has always been very professional and knowledgeable throughout our projects. The team is definitely top notch.
Response from the owner:Thanks Jolynn!
Jose Santana
3 months ago
Consistent responsiveness and excellent customer service. We appreciate your customer service support!
Response from the owner:Thanks Jose for your awesome feedback! We're really glad to hear that you appreciated our support.
