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Trimlight Austin South
Excellent
4.5
Based on 37 reviews
review us on
I had my system set up about 6 weeks ago. Unfortunately my modem went out and had to gave it replaced. I had trouble connecting my system back. I contacted Steve and Anna, who installed it. They came out New Year’s Eve to get me up and going. That’s customer service.Thanks
Response from the owner: Appreciate the review Humberto! We strive to make sure our clients can take full advantage of the investment they made. Thanks!
Lights turned out great and the installer, Aramis, was super nice, professional and helpful. Excited for all the upcoming holidays!
Response from the owner: Thanks Cameron! Aramis is one of our best! Appreciate you letting us be part of your lighting project.
I contacted these guys to assist in troubleshooting my Trimlight system which was installed by another Austin distributor. Joel the manager was very helpful and took the time to assist me despite this was “not his sale”. Wish I had reached out to them when I had selected my system for install. Can't say enough good things.10 Stars!
Response from the owner: Thank you for your review Eston! Glad we were able to get you taken care of. I know how frustrating it can be when making such a big investment, and then to end up not getting the support from the very company you entrusted that investment with. Thanks again!
Amazing experience.. great customer service the installation crew was amazing 10/10
Response from the owner: What an amazing client too! Thanks for the review Emmanuel!!! We appreciate your trust in us and allowing us to be part of your lighting project
Ryan and Freddie did an outstanding job. They knew the product well and explained everything perfectly to me. Would definitely recommend TRIMLIGHT ATX to anyone wanting to install permanent Xmas lights.
Response from the owner: Thanks for the 5 Stars Christian! You had a fairly large, complex install so Tait, our lead tech, took care over the 2 days of installation to ensure it was completed correctly. Hope you're loving your system! Thanks again!
Very friendly and helpful. Did a great job!!
Response from the owner: Thanks for the review and feedback Ricky! Very important that our customers feel they were listened to and that our installers present in a helpful friendly manner. Hope you enjoy your lights!
Chatted with Joel over a zoom call to go over the information related to the product, warranty support and estimate etc. He patiently answered questions and provided me with the info and pictures to decide on the spacing. I paid the deposit and installation was scheduled promptly over the next week in spring.Aramis & Tait were very professional and did an awesome job with the installation and walked me through the app.I didn't get to try the lights much after installation due to personal reasons but got around to trying them out in the last couple of weeks and they do bring a lot of cheer.I noticed a few bulbs not come on last night, contacted Joel this morning. Tait showed up this afternoon after texting to confirm availability and fixed the issue. This is a great example of their stand out customer service.I would highly recommend talking to Joel if you are thinking about getting Trimlights but are on the fence.
Response from the owner: Thanks Kamal! Couldn't have said it better myself! People tend to forget, when purchasing a product, their level of experience is dictated by the company providing them the product. How well do they know the product? What is their level of customer service? Do they have systems and practices in place to provide for the customers needs? How competitive are they? We strongly believe the bitterness and sting of poor quality cannot be erased no matter how great the deal, so we always strive to be the best. Must be working! Thanks again!!!
I would like to thank both Christina and Tait of Trimlight Austin South for coming out to our house and fixing a problem we had with our lights. Tait came to our house and within 10 minutes he fixed the problem and we are very happy customers ! We are happy the problem is fixed just in time for us to display our lights for the 4th of July...Sylvia and John Herrera of Hutto, Tx...
Response from the owner: Thanks for recognizing John! Our people love what they do and it shows by the interactions they have with our clients. Glad we got you all fixed up and we appreciate your business and the review you gave. Thanks!
Great experience and excellent install. Very clean. Would highly recommend
Response from the owner: Thanks Dan! Your install tech, Tait, enjoyed working on your project. Said he had some great conversation with you and your wife. Thanks for letting us be the ones to work on the project and do your install. Turned out fantastic!
Love the lights
AMAZING! Definitely recommend. Thank you guys for such an incredible experience. We appreciate you!!
Response from the owner: We appreciate you all! Thanks for trusting us with your project and for taking the time to compliment us with a review 🙂
Absolutely incredible!!! Everything about the experience from start to finish was stunning. Joel is awesome. Communication is super important from start to finish and that is for sure what this company has proven. Joel met with my partner and I virtually to go over the proposed invoice, provided information about how the process works and even set aside time to answer our questions. Installation was fantastic. Arrived on time and completed the job in just one day! Love every bit of Trimlight. Definitely recommend. Thank you all so much.
Response from the owner: Thank you so much for letting us be a part. Your commercial building pops like no other now! Hope we'll be doing many more as your business expands and you guys get more locations. We're here when that happens! Thanks again guys!!!
Aramis and Taite did an amazing job on my house! They were on time, very respectful of property and people. I'm a builder and know it's hard to find amazing subs. These guys Rock!
Response from the owner: Wow, what a statement! When a builder recognizes and comments on quality work that means a lot. It's really one of the best compliments we can receive. Thanks Jimmy!
Everything worked out perfect. The installer showed up on time and was courteous and clean about getting the work done. The final product was perfect, I'm very happy.
Response from the owner: Thanks Jim, we appreciate the generous review, and your statement that the final product was perfect! That's a high bar, glad we achieved it! 🙂
Great customer service. Lights are beautiful!
Tait was our technician…did an amazing job and walked me through the app in detail…very professional and very happy with product!!
Response from the owner: Appreciate the review and kind words Eric and thank you for trusting us with your install!
Tait is very professional! Lights on perfectly placed, wires are all hided and taught me all the features and program tips! Can’t wait next special days to come!!!
Response from the owner: Thank you for your review/comments Hsien-Chih. Our installers are trained to go to great lengths to hide all wires. Sounds like Tait did just that! 🙂 So many tip and tricks to the app, glad he got you all set up. Thanks again!
Great work by Trim light Austin South in helping install trim lights for our home. Aramis did a great job with the install and made sure we felt comfortable with the end product. Would highly recommend their service to all.
Response from the owner: Thanks Vineeth! And thank you for trusting us with your business. Aramis is a great installer and has a deep understanding of the product, glad he was able to get you all taken care of : )
We had a great experience with Trimlight Austin South from start to finish. Alden walked us through the options getting us to the right solution for us and Tait did a great job on the install and system explanation. We particularly appreciated his attention to detail on a complicated install.
Response from the owner: Thank you John. Taits attention to detail is what makes him a great installer, it's a no wonder why he's lead tech! He has years of install experience and comprehensive product knowledge. Thank you for giving us the chance to earn your business!
Absolutely love our lights!! Joel and Tait are super helpful and responsive!! There are other houses in our neighborhood with lights, but none of the installs are as clean and professional as ours. On other houses wires can be seen running across the house and lights don’t look even. Tait’s attention to detail and efforts in assuring symmetry is amazing! Joel is incredibly responsive and super helpful! 10 out of 10 recommend these guys!!
Response from the owner: Easy to work for such great people! Thanks Jordan for letting us earn your trust and business. Love seeing all your pic/video posts on the Trimlight FB community page of all the cool programs and patterns you come up with. Keep it coming!
So professional!! Got the bid to us very quickly, explained all the options very clearly, laid out the best way to stay within our budget and still have an amazing light installation, and showed up when they said and did everything they promised! And the lights!!!! We LOVE them. They are beautiful, easy to use, and have presets for the major holidays. It was so simple to use, that we programmed a custom light show the first day to celebrate our football team winning.
Response from the owner: Luann, you are the best! So fun working on your install and seeing and talking to your neighbor who was our very first install!!! Headed back soon to install their backyard and upgrade their controller!
So professional!! Got the bid to us very quickly, explained all the options very clearly, laid out the best way to stay within our budget and still have an...
Excellent install. Good customer relation.
Great service from Joel and his team! Had a few issues but everything was taken care of. Lights look great and installed cleanly no visible wires! Thank you all we love the lights and it's endless possibilities!!
Response from the owner: Thank you Tammana! We got through the supply chain issues didn't we : ) Yes we work harder than any other dealer to make sure wires are installed as inconspicuously as possible! Loved being able to do all 4 sides of your house, thanks again!
Joel was amazing to work with! So friendly and easy to work with. Installation of Trimlight was quick and the final product is incredible! The lights are hardly visible during the day and come on during the night at a set schedule that’s just accent lights not during the holidays. The number of colors and patterns to play with is awesome, we are still having fun playing with it and creating new light displays. I think they’re truly magical and am so pleased with Joel and the Trimlight system! I highly recommend Joel to anyone interested in a year round lighting system.
Response from the owner: Thanks Leah, you guys were awesome to work for and so understanding with the process. So glad we could do your install. Good luck with the upcoming wedding!
Excellent service and craftsmanship! My project was completed quickly and with no issues.
Response from the owner: Thanks Jennifer! Looking forward to returning one day to expand and do the back patio!
Trimlight Austin South should not be mixed up with other dealers in the area because Joel makes his the best. He did a great job with our installation, made sure it worked perfectly and even left our attic in great shape by making sure that the insulation was fluffed back up where it was disturbed.
Response from the owner: Thanks Rich! Loved doing your install, you certainly know your stuff. Can’t wait to see your Christmas display!!
Trimlight Austin South should not be mixed up with other dealers in the area because Joel makes his the best. He did a great job with our installation, made...
Joel Johnson did an amazing job installing our lights. We continuously get compliments on them from our neighbors. I would recommend trimlight to friends and family.
Response from the owner: Thanks Jake, it was a pleasure working with you. Remind your friends and family not all Trimlight dealers are the same. At Trimlight Austin South we like to pride ourselves with providing the most experienced installers along with the best customer service. Spread the word!
We recently had Trimlight Austin South install lights to the front, back, and sides of our home. We love how dressed up and bright it looks now! We live in an EJT that doesn’t have streetlights so it gets very dark at night in our neighborhood. After our area was hit with some late-night car and shed break-ins (our shed included), we knew we needed to add lighting. We love the warmth and coziness (and security!) these lights add not just to our home, but also our quiet little culdesac. And...so so pumped to not have to hang Christmas lights ever again!The Trimlight app has been a hit with my kids (and husband!) who love trying all the different features, holiday sets, and even creating their own colors and patterns. We rocked blue and green this past week for Earth day 🌎Can’t recommend Trimlight Austin South enough. The service was amazing and the product continues to impress.
Response from the owner: We're so grateful we were able to illuminate your home for multiple purposes and that you're enjoying them so much already! Let us know if there is anything else we can do for you Tecia!
So happy we got trimlights installed all the way around the home and not sure the front. They are beautiful! I feel like we are cutting edge of something that will be very big in Austin soon.
Response from the owner: Tyson it was wonderful working with you and we appreciate you choosing Trimlight Austin for your lighting needs!
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